“Dr Nicole is the best, she is so knowledgeable and in tune with the needs of our fur babies. She always takes the time to explain anything or answer our questions. There is always a good vibe from start to finish every visit beginning with the check in —her team of staff has a manner that comforts both pet and parent. We have four dogs and have been coming here thru the years for vaccines to seizures to allergy nightmares and will continue to do so Becuz we know our dogs will receive the best of care by a skilled and compassionate team.”
-Elizabeth Cella, Facebook
“Where do I even begin. The team here literally saved my two dogs lives! They were both viciously attacked by a dog and an emergency hospital tried to charge us about $18000 for their care! The Arrow Dog and Cat Hospital in no way changed us that much and has been so so so helpful and accommodating! You can see in their eyes (and actions) how much they love animals. Thank you all for your hard work and saving our dogs!”
-Jen Martens, Google
“Staff is so friendly & knowledgeable!! They call the day before to remind me about my doggy’s appointment. Asked me details questions about my dog and provided helpful information. Covid-19 situation is a pain but they did great! Call or text when arrive and their staff member will come out to get your pet. You wait in your car and they will bring out the pet once they are done. Appointment only so I didn’t wait long in my car. Fast service!!”
-Cindy L, Yelp
“Great staff, great prices! The place is nice and clean, there’s a free coffee bar, and the atmosphere is comfortable. Everyone on staff is very knowledgeable and will take the time to walk you through everything that they’re doing. They even clipped my dog’s nails for FREE! I suggest you come check it out, I’m definitely a customer for life.”
-Steven Klosno, Facebook
“My cat was miserably itchy, and I called Arrow Dog and Cat Hospital and they got me in to the the vet a few hours later! Every receptionist I’ve spoken with is so nice, and I am so thankful for their help!
The vet was very helpful over the phone during the appointment (currently curbside service), gave lots of great information and made me feel like I was in total control of the situation the whole time. We tried the initial treatment plan and it didn’t work well, but I called two days later and they immediately got me the new medication. I will definitely be bringing my cat back, and probably my dog at some point!”
-Marissa Robertson, Google
“They take care of your fur children well. Took my 13 year old pit here for a while up until her last day they were there with her and held her as she was crossing the rainbow Bridge. They also take care of my other pit. My dogs seemed to really like them compared to other vets. Pricing isn’t too bad. They accept sunbit which helped me a lot. And they also took care of my moms cat when another vet refused to give him steroids when he has bronchitis. Definitely recommend them”
-Yola B, Yelp
“This was my first time coming to this hospital and I received nothing but good service and kindness. The nurse that I had was really kind to me and my cat. Even the vet I had was really helpful with everything. I definitely recommend anyone to come here with their animals. They are in good hands and prices are reasonable! I’m definitely coming again!”
-Patricia Gastelum Marenco, Facebook
“I started going here nearly 2 years ago. In Jan of 2019 the vet I had been going to told me my dog was diabetic, sold me insulin and needles and sent me on my way. No conversation about all the details of that no follow up nothing. It was a Friday. By Sunday my food motivated dog wasn’t eating, was hot and restless. I Frantically called around and was referred here by a very kind lady at one of the pet stores. I took Phoebe in and Dr Nicole told me diabetes required a long conversation about protocols and such. She also told me the dog had a UTI and was in DKA (near death). She sent us immediately to the urgent care in upland and called ahead so they would have some knowledge. Once Phoebe got out of doggie ICU Dr Nicole provided me with a number to call if I needed help whenever, set me up with a specialist and told me about online resources. She essentially saved my dog’s life. We’ve been going ever since. Our More recent visits this week was for my second dog. I let her know I thought he had an ear infection. Dr Nicole and the staff were nice and respectful – my boy dog is protective and wasn’t letting anyone reach into our car and he’s a bit of a scaredy-cat. They respected his boundaries and met him at his level to make him comfortable. It’s an ear infection. Simple in and out process where the payment was way less than the original quote. The cat was in last year for IBD and Phoebe’s been back for check-ups and follow-ups after seeing the specialist. I moved here from the Midwest and find vet care in general more expensive (as my IL vet warned me) and my pets are aging so the out of pocket is rising but I like that they quote a price and give me options on what’s strongly suggested vs what is required. The office is out of my way but we’ll worth the drive to have a vet I trust with accessible hours.”
-Stacie R, Yelp
“We felt welcome visiting for the very first time. Everyone was very pleasant! It was nice meeting Dr. A. She was very thorough and up front w/my pet’s condition and needs. No long wait time. I am really happy and I felt good about this place! Keep up the great work!! Salud!!! And, one last thing, the place is very, very clean……A+ A+ A+ for me!!!”
-Jasmin Limson Andrada, Facebook
“This is probably the best vet I have ever been to we have a Great Dane named Reign and had a Min pin named Rayvin. Rayvin was seen by the wonderful staff here after her mammary tumor ruptured. She was an old girl and wouldn’t have made it through surgery so they provided some ointments and kept her comfy until we decided to do the most humane thing and saying our earthly goodbye. The staff was amazing we weren’t able to go back with our baby due to Covid-19,but our baby was in good hands. Our baby Reign is still in their care and we couldn’t be happier.
If you want you furbaby well taken care of they are the provider for you. They even have a cool app you can set appts and keep track of vaccines and stuff. They really care about the babies and their parents.”
-Christi Pinkney-Owens, Google
“Arrow Dog and Cat Hospital shows how unique and supportive it is from the very first moment you arrive, with distinct entrances and registration areas for cats and dogs. I didn’t realize how much I would appreciate this until I was able to completely relax with my cat in the waiting area for cats, in a separate area from the dogs. I’m a dog and cat lover, and I recognize that these are very different animals with distinct needs when they are out of their comfortable home spaces. It was such a comfort for my cat to be in a quiet, calm waiting room without barking dogs. I appreciate that! I also loved that the exam rooms were so cat-friendly, with comfortable places for her to hang out while I spoke with the vet.
I thought it was a really nice touch that they have a beautiful, elaborate area for the practice’s cat to just hang out in her own space off the waiting room. I have never seen such amazing cat trees anywhere else! This cat is living a great life! It’s inspiring to see a cat being so well cared-for, and the cat furniture itself gave me some good ideas for my home as well.
This practice is extremely animal-friendly — which should go without saying, but it actually doesn’t. Not all veterinary practices are oriented toward the comfort, health, and well-being of domestic animals, and the understanding, education, and support of their humans. This one definitely is! I felt that the vet I met with, Dr. Agarwal, was extremely patient and compassionate and prioritized spending time with my cat and with me, to ensure that I understood all of the options. I truly appreciated that, as well. (It was another nice touch that while the vet and I were talking, reviewing treatment options, she opened the cabinet in the exam room and said “Most cats like to hang out in there” — and she was right. Mine went right in. This is a woman who understands felines.)
Another great feature about this practice is that they outlined the cost of every recommended intervention in a line-by-line estimate sheet, with each item reviewed and recommended as being very important or not, so that I could determine that I wanted/needed to prioritize. I have an older cat and am managing her chronic kidney disease and knowing that this will be a longterm investment, I need to be able to decide how best to spend money and make medical decisions for her comfort and wellbeing.
I highly recommend this veterinary practice to anyone –especially for those who love their cats, but for those with dogs as well. It’s not easy to find a vet who is so devoted to and knowledgable about cats — Dr Agarwal is a gem.”
-Elizabeth G, Yelp